Refund policy

Refund Policy

All Sales Are Final
Please note that Calm Balm by Dr. Z operates with an all-sales-are-final policy. Once an order has been confirmed, we cannot offer exchanges or refunds. This policy applies universally across all products to maintain our standards of quality and service. We encourage customers to review their selection carefully before finalizing their purchase.

Satisfaction Guarantee
We are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with Calm Balm by Dr. Z, you may return the unused portion of the product to us for a discretionary assessment. If the return is approved based on the product’s condition and usage, a refund may be granted.

How to Initiate a Return Under the Satisfaction Guarantee:

• Contact our customer service team at drz@calmbalmbydrz.com within 30 days of purchase to express your dissatisfaction and intent to return the unused portion of the product.
• Return the unused portion of the product to:

Calm Balm by Dr. Z
PO Box 277

Jensen Beach, Florida, 34958

• Please include a copy of your receipt or proof of purchase with the return.

Please Note:

The decision to accept the return and offer a refund is at our sole discretion based on the condition and the amount of product returned.
Customers are responsible for return shipping costs.
For any questions or concerns about this policy, please contact our customer support team at 561.203.5333